For all UK deliveries - 1 - 5 working days* from date of dispatch

For all International deliveries - 5-15 days* from date of dispatch

Please do not contact us before this time has elapsed as our carrier will not investigate until a delivery is overdue.

Please include your order number and name and address so we can process your enquiry quickly and efficiently.

Your enquiry will be dealt with within 1-2 working days.

Alternatively please call  0845 22 11 380  Monday - Friday 9.30am-4pm (Closed Bank Holidays)

Please check your spam folder as well as your inbox as responses can from time to time be marked as spam.

We are aware that fsmail and orange mail accounts have difficulty receiving reponses from this form. Please call if you have one of these email addresses.

* Working days start the day after dispatch and do not include Saturdays, Sundays or Bank holidays.

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If for any reason you are not completely satisfied with your purchase you may exchange or return it to us within 14 days of the item being received by you.

Please click the link in red below to print off our returns form and include with your return.

Specialist Socks PDF Returns Form.pdf

All returns or exchanges must be packaged securely and shipped via a prepaid, insured and traceable method in order to ensure a safe delivery (for instance Royal Mail Recorded Delivery) Items must be returned with all original manufacturer packaging and tags and must be as new, unused and in a resaleable condition.

There is no need to call us before returning an item, simply download and complete the returns form.

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Alternatively please call 0845 22 11 380  Monday - Friday 9.30am-4pm (Closed Bank Holidays)

Placing an order - Activating buy box

If you are having an issue selecting items please click on the green tick to activate the buy box. If the size required has a red cross this indicates no stock is currently available and you will not be able to order.

If you wish to be advised when an item is back in stock please click on the red cross to email us.

Placing an order  - Low stock

Should this message be shown it indicates we don't have enough stock available in our inventory to fulfil the order. You can choose to reduce the quantity until the message disappears or alternatively continue with the order and we will ship what is currently available and then ship the back ordered item once it becomes available.

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Please call us on 0845 2211380 Monday-Friday 9am-4pm or complete the form and we will contact you as soon as possible.

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We are constantly looking for new products to further enhance our range. If you have a product suggestion we would love to hear from you.

For product manufacturers or designers, non-returnable samples should be sent to our Head Office address: Enterprise House Roundwood Lane Harpenden Hertfordshire AL53BW  

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For larger orders, typically over £250, we can offer further discounts. Please contact us if you wish to make a bulk order. 

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If you have an advertising or marketing enquiry please complete the form and we will contact you.

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