- How do I place an order?
There are 3 methods in place to put through an order:
- by Internet on our site: www.specialistsocks.co.uk
- by Telephone - See section below about contacting us by telephone.
- by Post addressed to: Sales Team, Specialist Socks Ltd, Enterprise House, Roundwood Lane, Harpenden, Herts AL5 3BW ( There are no facilities for customer collections or returns at this address )
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- Placing an order online
Once you have located a product and you are ready to go ahead and order, click on the "add to cart" button. Once an item is in your cart, you can adjust the quantity, remove the item and add other items.
Putting an item in your shopping cart places you under no obligation to purchase the product. Sometimes when we are offering a special multibuy price, the only way to view this price is by placing it in your cart. Once it is in your cart, you will see your savings, at which time you can remove the product from your cart, keep shopping or continue with the checkout process.
If you are a registered customer and saved your cart during a previous visit, you can pick up where you left off from any computer after logging into your account. If you left items in your cart and have not yet registered, these items will still be your cart during your next session as long as you're using the same computer.
Once you have completed the checkout process you will be taken to a confirmation page which shows you a summary of your order including your order number. Please print this page for your records.
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- Placing an order via telephone.
We are happy to accept orders or speak to you about your potential purchase over the telephone on
0845 22 11 380*
Our opening hours for placing orders are currently
Monday to Friday 9am - 4pm
For customer service related enquiries please click here for their opening hours and how to contact them.We are unable to give information on any orders already placed online over the phone.
*0845 is a local rate number and not a premium rate number.
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- Placing an order via post
You are able to place orders via post, however please be aware this is not our preferred method of sale. Orders can take up to 10 working days if paid for via cheque as the funds will have to clear before product is shipped. Please enusre you provide the following details: Name, Address, Telephone No. or Email address, Product (including size & colour) together with your payment details.
Please send your order to:
Sales Team, Specialist Socks Ltd, Enterprise House, Roundwood Lane, Harpenden, Herts AL5 3BW
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Delivery in the UK is Free!
- Standard Delivery is free for UK and BFPO customers - Unlike some companies who advertise a lower price for the product then add anything up to £5.99 delivery at the checkout at Specialistsocks the price you see is the price you pay!
- We also now offer a UK Next working day service at £5.99* - this service is only available on telephone orders - Please call our sales team on 0845 2211380 to place your order. Please note orders guaranteed next day delivery need to be placed by 1pm to ensure they are posted the same day.All Next day orders placed after this time may run the risk of being shipped the following day. Please order early to avoid any delays.
*Next day deliveries require a signature
*Delivery is free when ordering on this website. Charges may apply if ordering via other shopping channels.
*Next day is dependent on weather conditions.
*Delivery outside the UK is £4.99 per order
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Delivery outside the UK
We charge a very low flat rate of £6.99 for all orders delivered outside the UK.
No matter how large or small your order this is the only charge you will incur for shipping.
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